We understand that life happens! If you need to cancel or reschedule, we kindly ask for advance notice.
Cancellations:
- More than 7 days’ notice: No additional charges; deposit is retained but can be credited toward a future booking.
- Less than 48 hours’ notice: Deposit is forfeited and may not be applied to future services.
- No-shows: Full-service charge may apply at our discretion.
Refunds:
- Deposits are non-refundable.
- Refunds for prepaid services (minus the deposit) may be considered on a case-by-case basis with at least 48 hours’ notice.
- If Furry Friends of AZ must cancel for any reason, you’ll receive a full refund or the option to reschedule at your convenience.
We appreciate your understanding and support; this policy helps us provide the best care and availability for all our furry clients.